905.476.8722Call Us:
2297 Old Homestead Rd., Keswick, ON

OUR GUARANTEE

Georgina Garden Centre is proud of the superior quality of our nursery stock!

Hardy trees, shrubs & berry bushes are guaranteed at Georgina Garden Centre for one full year from the time of purchase.  Your commitment is to water, fertilize, mulch and properly maintain this product to ensure a stable environment.  If your plant happens to die, we require the original numbered invoice, cash register receipt, & the dead plant before we can issue an in-house credit note.  The credit note will be for the original price paid.

Roses, perennials, vines & tender specialty plants such as Japanese Maples, Magnolias, Rhododendrons, Azaleas & Peach Trees are guaranteed until the fall of this year due to our harsh winter conditions.  Your commitment is to water, fertilize, mulch & properly maintain this product to ensure a stable environment.  If your plant happens to die, we require the original numbered invoice, cash register receipt, & the dead plant before we can issue an in-house credit note.  The credit not will be for the original price paid.

 

Return Policy & Guarantees

Department Returns from date of purchase
Guarantee from date of purchase
Trees & Shrubs (hardy) 7 days 1 Year
Trees & Shrubs (tender) 7 days October 31 (same year purchased)
Perennials 2 days October 31 (same year purchased)
Vines 2 days October 31 (same year purchased)
Roses 2 days October 31 (same year purchased)
Fruit trees & bushes 2 days 1 Year
Annuals & Tropicals 2 days Not applicable
Deliveries & Services Non-refundable Not applicable
Sod & Bulk Product Non-refundable Not applicable

 

Terms & Conditions

All returns and guarantees MUST be accompanied by original receipts and product.

For returns, all material must be returned in original condition and packaging where applicable.

Refunds will be issued in the original form or tender, however we reserve the right to offer store credit only.

The guarantee is limited to the value paid for the original plant/item. No exchanges or refunds. Store credit only given.

Should a plant die while guaranteed, we will replace the plant once with a credit note.

The exact variety, size or price of plant you originally purchased may not always be available.

Plants purchased with a credit note receive no guarantee.

End of season, items bought on final sale or clearance, or sale percentage equal to or greater than 50% off regular price are non-refundable/final sale and have no guarantee.

Seasonal product (including giftware) (i.e. Christmas, Thanksgiving, Easter) is non-returnable, non-exchangeable, and non-refundable out of season.

There is no guarantee on living organisms (i.e. Nematodes, Lady Bugs, etc.) and are non-returnable, non-refundable.

Points rewarded at the time of original purchase will be reversed at the time of return or refund.

All delivery issues must be reported within 24 hours of delivery.

Due to the movement of price labels which is beyond our control, we reserve the right to ensure that the correct price is charged for any products or service.

Plant material left in or planted in containers will not be guaranteed.

Plant material purchased after October 31 will not be guaranteed.

All products damaged by natural disasters, weather, negligence, vandalism, animals, insects, incurable disease and acts of people are not guaranteed.

Insects, animals and diseases occur in nature and are beyond the control of Georgina Garden Centre. Plants affected or damaged by naturally occurring pests are not returnable under our guarantee.

The loss of one stem on a clump plant and/or winter dieback does not qualify a plant for replacement under our guarantee

Failure to provide adequate care (watering, fertilizing, winter protection, etc.) of your products will render your guarantee null and void.

Note: There may be dieback on your purchased plant and severe dieback may occur as well during extreme seasonal conditions (i.e. a hot dry summer – plants must be deep watered frequently).  This dieback does not constitute a credit under Georgina Garden Centre Guarantee.  Patience is required in these circumstances. Dead branches should be removed and allow new growth to prosper.  Fertilize once monthly from April – September.

Georgina Garden Centre will then review these plants in question in late June to determine the next course of action.  Guarantees will be extended to accommodate this time frame.  Do not remove plants too early as this will void guarantee.  Georgina Garden Centre is here to help.  You can call or visit us should you have any type of problem with your plants. You can bring a sample of the plant in question in a sealed bag for us to review. If it is more convenient, you can also email digital photos to info@georginagardencentre.com attention ‘Plant guarantee’ and we will diagnose the problem for you.

Credit notes cannot be used on delivery, planting charges or landscape design services.

Credit notes cannot be used to purchase gift cards.

Delivery

Delivery charges are for services provided and are not refundable and are not covered under our guarantee.  When a delivery charge was paid on the original order, a new delivery charge will apply if any plant is being replaced under the terms of our guarantee and requires re-delivery.

Planting

Planting charges are a onetime fee for services provided and are not refundable.  However, when a planting charge was paid on the original purchase, it is our policy to re-install without charge, any plant being replaced under the terms of our guarantee.  This re-installation will be at the discretion of Georgina Garden Centre and in certain cases a new planting charge may be necessary (i.e. planting site or conditions have changed, etc).

Pricing

Prices on our price lists are based on information available at the time of publication.  However, due to circumstances beyond our control, prices, sizes and availability are subject to change without notice. Quotations are based on information available at that time and are also subject to change without notice. Tax is extra.

Due to unforeseen circumstances beyond the control of Georgina Garden Centre, pricing and policies may be reviewed, changed and implemented anytime throughout the year.

Due to the movement of price labels which is beyond our control, we reserve the right to ensure that the correct price is charged for any products or service.